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Active Forever Website Review & Ratings + Active Forever Coupons

Active Forever: Products & Services

Active Forever is an online store that offers a huge selection of medical equipment and supplies, medical alarms, wheelchairs, wheelchair lifts and ramps, and much more.  

Active Forever offers numerous shopping categories:

Active Forever: Company Background

Active Forever is an American based business that was founded in 1993. Active Forever is a division of Independent Living Products. The CEO of Active Forever is Ms. Erika Feinberg and their head office is located in Scottsdale, Arizona.

Active Forever contact information:

  • Address: 10799 N. 90th St. Scottsdale, Arizona 85260
  • Phone: 1-800-377-8033
  • Fax: (619) 367-6800
  • Email: CustomerService@ActiveForever.com
Active Forever: Customer Feedback & Reviews

Customer reviews for Active Forever were very mixed; some customers had a good Active Forever shopping experience, other did not. 

Positive customer reviews commented on:

  • Great selection
  • Excellent prices
  • Fast shipping

Negative customer reviews commented on:

  • Poor customer service
  • Didn't receive order
  • Received order very late
  • Didn't honor coupons

Some customer reviews were:

I was so happy to find you on the internet and totally satisfied with your service.

I ordered Eye-Vac Pro Electric Dust Pan from this company. They notified me that they had back ordered this item and I would receive the product with in 1-2 weeks not the quoted 4 days. After 3 weeks had past I called in asking what the status on this item was and they then informed me that they would not have them in stock for 2 months. Thanks for the heads up 

This company has the best customer service I have ever seen. No delays, just action.

Worst customer service I have ever seen. Un-willing to accommodate a workable solution. Very weak on customer satisfaction.

The products are of the highest quality. The staff is caring, sympathetic, and knowledgeable to the customers' needs. This place is the Starbucks of medical equipment!

They like to add on at he bottom of your order a "Rush Processing Fee"  but when your package never comes they will tell you it has nothing to do with shipping its so they will work harder to get your order to the top!!  What a SCAM!  Never received what I ordered but they sure took the money off of my CC the day I ordered.

"After placing an order I was sent an email by the company stating my item will be in back order. But at the time when I paid for my item, the site showed 5 in stock. Three weeks have gone by and I still did not get any shipping info. I emailed them and did not get any response. I called them and was told that my item will be shipped out in May (my order was placed on March 1st). This was supposed to be a gift for my Dad and it was way past overdue. Not only was there a lack of communication from this company, as I spoke to the young lady handling my order, she was busy chatting to her colleague. I finally canceled my order. I'll never deal with this company again, nor will I recommend them to anyone."

"Refused to honor coupon and cancelled all my orders without an explanation..."

"I was referred to Activeforever.com by a friend of mine. After looking through their site I found some interesting products at a great price. I called in to place my order and the customer service rep I spoke with was very informative and courteous. I was able to expedite my to get it before Christmas. I have recommend Activeforever.com to all my friends and family!"

Active Forever: Business Credibility & Trustworthiness

Active Forever is accredited with the Better Business Bureau and has a BBB rating of "A+". They have been accredited with the Better Business Bureau since 2005. Over the last three years, there has been 27 complaints filed against Active Forever with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Active Forever were:

  • 6 complaints were due to advertising/sales Issues
  • 3 complaints were due to delivery issues
  • 1 complaints was due to guarantee/warranty Issues
  • 17 complaints were due to problems with product/service
Active Forever: Website Popularity & Google Ranking

Active Forever website popularity:

  • Active Forever has a worldwide Alexa traffic rating of 53,959 out of 30 million websites.
  • Active Forever has an American Alexa traffic rating of 14,545
  • Active Forever has a Google pagerank of five out of ten.
  • The Active Forever site receives around 5,040 unique visitors daily, which account for 12,600 daily page views.
  • About 77% of the visitors to the Active Forever site are American.
Active Forever: Social Media Presence

Active Forever social media presence:

  • Active Forever can be followed on Facebook; they have 959 likes on Facebook and have 16 people talking about them. Active Forever usually updates their Facebook page daily.
  • Active Forever can be followed on Twitter; they have 2030 followers on Twitter and have posted 5413 tweets. Active Forever usually tweets daily.
  • Active Forever offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Active Forever is on Pinterest; they have pinned 472 items
  • Active Forever has a blog customers can follow
Active Forever: Website Security & Safety

Active Forever is secured by MasterCard SecureCode and is verified by Visa. Active Forever is tested daily by McAfee Secure and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Active Forever site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Active Forever: Pricing & Packages

Active Forever offers very competitive prices on all their products. In a price comparison of three products, Active Forever was the same price on one item, less expensive on one item and more expensive on one item than their leading online competitor was. 

EWheels EW-36 Mobility Scooter

  • Active Forever $1,999.00
  • Leading competitor: $1,899.00

Jeanie Rub Massager

  • Active Forever $159.99
  • Leading competitor: $161.00

Invacare Mariner Shower Commode Transport Chair

  • Active Forever $755.00
  • Leading competitor: $755.00
Active Forever: Shipping Rates & Policies

Active Forever shipping rates and policies:

  • Active Forever ships throughout the United States and to numerous international locations
  • Active Forever ships to APO/FPO addresses
  • Active Forever does not ship to PO boxes
  • Most orders are shipped within 24 hours of the order being placed.

American shipping:

  • Active Forever offers standard ground shipping, 2nd-day shipping and next day shipping
  • Shipping costs are available at the checkout.

International shipping:

  • Active Forever offers International Economy and International Express 
  • Shipping costs are available at the checkout.
  • International customers are responsible for any taxes, duties and/or customs that occur.
Active Forever: Payment Methods Accepted

Active Forever accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Active Forever also accept payment through PayPal and Bill Me Later; PayPal and Bill Me Later are very secure ways to pay for online purchases. Active Forever does not accept money orders, wire transfers or checks of any kind.

Active Forever: Returns, Refunds & Exchange Policy

Active Forever return/refund policy:

  • Active Forever offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
  • Most product returns are subject to a reprocessing fee of 20%
  • Special order items are non-returnable.

To make a return:

  • Customers should contact Active Forever for return instructions
  • Active Forever customer service can be contacted at CustomerService@ActiveForever.com
Active Forever: Product images & screenshots
Active Forever Coupons
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Best Available Active Forever Coupon:
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ACTIVE FOREVER COUPONS
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